Frequently Asked Questions
How many computers can I run the software on?
There is no limit. You can access the software from desktops, tablets, and phones from anywhere.
What is the cost of additional users?
There is no additional charge for users. Add as many users as you need: Store owners, managers, part-time technicians, full-time technicians, cashiers, clerks. All included.
How many customers do you have?
We have over 1,000 registered stores on our platform.
How long does it take to set up my store?
First, we need about 20 minutes of your service manager’s time to collect your pricing. Next, it will take us about 72 hours to set-up and configure your store. Then, we will set up a store review with your service center manager and some of your technicians where we will walk you through your store settings, verify that everything is configured exactly as you wanted, and then we’ll train you on how to use the solution. That should take about 20 minutes of your time.
How much does support cost?
Support if included with your monthly subscription fee. We offer phone support, email support, and we have a help section in the solution where you can enter a support ticket.
Can I use this for my rental business?
Yes. For a small additional monthly fee you will have full access to the rental section.
Can I track machine makes, models and serial numbers?
Yes. When you enter in a new order you can choose the make, model of the machine (like a lawn mower or chainsaw) and enter the serial number.
How do I train new service technicians?
There is a help area that has three videos. Each are about four minutes long. After watching the first video you will be able to enter orders.
You can also call us and we will walk any of your staff through how to use the software.
Our software is very easy to learn and use.
How long of a contract do I have to agree to?
Our software is month to month. Cancel anytime. We do not lock you into long term contracts.
Can I get a free trial?
Because there is time and costs for us to set up and configure your store we do not normally offer free trials. The best way to find out how well the software works is to let us set it up for your store and use it.
Is there a limit as to how many orders I can enter?
No. Enter as many orders as you need.
Can I print labels to affix to the equipment or screens?
Yes. We have an integration with Dymo printers. You can print labels to affix to screens, lawn mowers, chainsaws, etc. You can also use a scanner to scan the label and go directly to the order.
Can I retrieve my previous customers?
Yes. You can find previous customers by phone number or name. Once you find the customer it is easy to create a new order.
Is there a charge to set up and configure my store?
Yes. There is a small charge to set up and configure your store. Each store is different. Please call us and we will evaluate your what is involved in the set up and give you a quote.
I own several stores. Do I have to login to each store separately?
No. With one login you are able to access all of your stores. You can see sales reports for all the stores or individually. You can also give associates and technicians access to the different stores they work at with one username and password each. They can switch between stores in a few clicks.
I require my customers to sign the work order. How to you do that online?
Our solution has a digital signature pad where your customers can sign. They can sign with their finger on a tablet, using a pen stylus, or with a signature pad attached to your computer.
Can I store a customer's credit card number with a rental order?
Yes. When creating a rental order you can add and store a credit card number. We delete the credit card number a few days after the rental order has been closed.
I am part of a large store chain/group. Can you white label the solution for me?
Yes. Not only can we white label the solution we can actually set it up so it will run on your own website! Example: https://www.MyHardwareSoreSite.com/services (or whatever directory you want to use).
Can you integrate with my POS?
The StormScan POS Interface
Eliminates any need for double entry between OrderStorm and the Epicor and other POS systems.
Scan RepairStorm entries directly into your POS.
Relied on by Epicor, Horizon, RockSolid, and MI9 customers across the US to dramatically reduce entry errors and administrative effort.