There is no limit. You can access the software from desktops, tablets, and phones from anywhere.
There is no additional charge for users. Add as many users as you need: Store owners, managers, part-time technicians, full-time technicians, cashiers, clerks. All included.
We have over 1,000 registered stores on our platform.
First, we need about 20 minutes of your service manager’s time to collect your pricing. Next, it will take us about 72 hours to set-up and configure your store. Then, we will set up a store review with your service center manager and some of your technicians where we will walk you through your store settings, verify that everything is configured exactly as you wanted, and then we’ll train you on how to use the solution. That should take about 20 minutes of your time.
Support if included with your monthly subscription fee. We offer phone support, email support, and we have a help section in the solution where you can enter a support ticket.
Yes. For a small additional monthly fee you will have full access to the rental section.
Yes. When you enter in a new order you can choose the make, model of the machine (like a lawn mower or chainsaw) and enter the serial number.
There is a help area that has three videos. Each are about four minutes long. After watching the first video you will be able to enter orders.
You can also call us and we will walk any of your staff through how to use the software.
Our software is very easy to learn and use.
Our software is month to month. Cancel anytime. We do not lock you into long term contracts.
Because there is time and costs for us to set up and configure your store we do not normally offer free trials. The best way to find out how well the software works is to let us set it up for your store and use it.
No. Enter as many orders as you need.
Yes. We have an integration with Dymo printers. You can print labels to affix to screens, lawn mowers, chainsaws, etc. You can also use a scanner to scan the label and go directly to the order.
Yes. You can find previous customers by phone number or name. Once you find the customer it is easy to create a new order.
Yes. There is a small charge to set up and configure your store. Each store is different. Please call us and we will evaluate your what is involved in the set up and give you a quote.
No. With one login you are able to access all of your stores. You can see sales reports for all the stores or individually. You can also give associates and technicians access to the different stores they work at with one username and password each. They can switch between stores in a few clicks.
Our solution has a digital signature pad where your customers can sign. They can sign with their finger on a tablet, using a pen stylus, or with a signature pad attached to your computer.
Yes. When creating a rental order you can add and store a credit card number. We delete the credit card number a few days after the rental order has been closed.
Yes. Not only can we white label the solution we can actually set it up so it will run on your own website! Example: https://www.MyHardwareSoreSite.com/services (or whatever directory you want to use).
The StormScan POS Interface
Eliminates any need for double entry between OrderStorm and the Epicor and other POS systems.
Scan RepairStorm entries directly into your POS.
Relied on by Epicor, Horizon, RockSolid, and MI9 customers across the US to dramatically reduce entry errors and administrative effort.