Better Serve Your Customers and Instill Employee Confidence with Service Order Transfers (SOTs)

Impress your customers and introduce automation to your service order transfer process; making both simple to the most complex processes painless

View Order Statuses

Quick and easy lookup, from anywhere

  • View service order history including where it’s been
  • View current status i.e. repair complete or waiting for parts
  • Each business is able to set their own list of statuses to track

Track Customer Items

Know exactly what was dropped off

  • Specify all the repair parts attached to a service order at the time it’s dropped off
  • Employees can easily look up if a customer dropped off an order item and if so, when and where

Parts Labeling for Service Orders

No order items left behind

  • Every piece apart of a service order is labeled to make sure all pieces stay together
  • Know when a part of an order is missing before it’s sent to another location
  • Every labeled item has a barcode and work order number to enable quick lookup

Offer Customer Pick-up at Other Locations

Convenient for your customers, easy for your team

  • Choose pick-up location with the customer at the time of drop-off or easily change it later
  • Adjust which locations a customer can drop off or pick up a specified service order i.e. X store offers small engine repair only, Y store offers drop-off and pick-up but no services
  • When an order is ready for pick-up at the correct location, the customer is automatically notified.

New Work Order Item “Catch-up” Functionality

Add order parts after the initial drop off

  • At the time of service, if an additional item is needed from the customer or if the customer simply forgot a part and drops it off later employees can easily “catch up” the item with the rest of the order
  • “Catch up” functionality unique to Repairstorm is another way RepairStorm ensures all order items stay together

Configured for your Business

Pick and choose additional software components

RepairStorm has additional software components that can be used with Service Order Transfers.

For example, checklists can be added to a business’s Service Order Transfer workflow to guarantee specific delivery rules or special packing directions are met.

Say goodbye to messy paper and complex software!

Learn more about how Service Order Transfers by RepairStorm can help bring profitability and clarity to your service center.